We stay transparent about telemetry, analytics, and the safeguards protecting your data.
1. Overview & Scope
This Policy explains how VelociBridge ("VelociBridge," "we," or "us") collects, uses, and protects personal data when you visit velocibridge.com, create an account, or run the VelociBridge desktop software.
2. Data We Collect
- Account & contact data: name (optional), email address, organization, seat count, and context submitted through forms.
- Usage & telemetry data: application version, operating system, connector configuration, timestamps, diagnostic logs, and crash reports you choose to send.
- Device identifiers: We collect hardware fingerprints (machine IDs) to enforce our one-device-per-license policy and prevent license abuse. This data is hashed and stored securely; we do not use it for tracking or advertising purposes.
- Support communications: emails, chat messages, attachments, and screenshots shared with our team.
- Website interactions: IP address, device/browser type, and event data captured by analytics tags (e.g., Google Analytics) to measure site performance.
We do not ingest your broker credentials, trading strategies, or live order flow unless you explicitly share them during support troubleshooting.
3. How We Use Data
- Provide, maintain, and improve the VelociBridge software and infrastructure.
- Authenticate testers, manage invitations, and send operational updates.
- Monitor performance, detect anomalies, and troubleshoot incidents.
- Analyze aggregated usage to prioritize roadmap investments.
- Comply with legal obligations and enforce our Terms of Service.
4. Legal Bases
Depending on your region, we rely on one or more of the following legal bases:
- Contractual necessity to deliver the services you requested.
- Legitimate interests in securing our platform and understanding product performance.
- Consent for marketing or optional diagnostics, where required.
- Legal obligations to satisfy record-keeping, compliance, and regulatory requests.
7. Retention
We retain personal data only as long as needed for the purposes described above or as required by law. Diagnostic logs are typically purged within 12 months unless needed to investigate an incident or enforce our agreements.
8. Security
We apply administrative, technical, and physical safeguards—including access controls, encryption in transit, least-privilege policies, and environment isolation. No system is perfectly secure, so we encourage you to patch devices regularly and contact us if you suspect unauthorized access.
Data Breach Notification: In the event of a data breach affecting your personal information, we will notify affected users within 72 hours as required by applicable law (including GDPR and state privacy laws). Notification will be sent to the email address associated with your account.
9. International Transfers
VelociBridge is headquartered in the United States. When transferring data from other regions, we rely on Standard Contractual Clauses or comparable safeguards and process data consistent with this Policy.
9.1 California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- No Sale of Personal Information: VelociBridge does not sell your personal information as defined under the CCPA. We do not share your personal information for cross-context behavioral advertising purposes.
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
- Right to Correct: You may request correction of inaccurate personal information.
To exercise these rights, contact us at [email protected] with "California Privacy Request" in the subject line.
10. Your Rights
Depending on applicable law, you may have the right to access, correct, delete, or export your data, object to or restrict processing, and withdraw consent. Submit requests via [email protected]; we may need to verify identity before responding. We will not discriminate against you for exercising any of these rights.
11. Children
VelociBridge is not directed to children under 16, and we do not knowingly collect data from minors. If you believe a child provided personal data, contact us so we can delete it.
12. Contact
For privacy questions or rights requests, email [email protected] with “Privacy Request” in the subject line.