We stay transparent about telemetry, analytics, and the safeguards protecting your data.
1. Overview & Scope
This Policy explains how VelociBridge, Inc. (“VelociBridge,” “we,” or “us”) collects, uses, and protects personal data when you visit velocibridge.com, request beta access, or run the VelociBridge desktop software.
2. Data We Collect
- Account & contact data: name (optional), email address, organization, seat count, and context submitted through forms.
- Usage & telemetry data: application version, operating system, connector configuration, timestamps, diagnostic logs, and crash reports you choose to send.
- Support communications: emails, chat messages, attachments, and screenshots shared with our team.
- Website interactions: IP address, device/browser type, and event data captured by analytics tags (e.g., Google Tag Manager) to measure site performance.
We do not ingest your broker credentials, trading strategies, or live order flow unless you explicitly share them during support troubleshooting.
3. How We Use Data
- Provide, maintain, and improve the VelociBridge software and infrastructure.
- Authenticate testers, manage invitations, and send operational updates.
- Monitor performance, detect anomalies, and troubleshoot incidents.
- Analyze aggregated usage to prioritize roadmap investments.
- Comply with legal obligations and enforce our Terms of Service.
4. Legal Bases
Depending on your region, we rely on one or more of the following legal bases:
- Contractual necessity to deliver the beta you requested.
- Legitimate interests in securing our platform and understanding product performance.
- Consent for marketing or optional diagnostics, where required.
- Legal obligations to satisfy record-keeping, compliance, and regulatory requests.
7. Retention
We retain personal data only as long as needed for the purposes described above or as required by law. Diagnostic logs are typically purged within 12 months unless needed to investigate an incident or enforce our agreements.
8. Security
We apply administrative, technical, and physical safeguards—including access controls, encryption in transit, least-privilege policies, and environment isolation. No system is perfectly secure, so we encourage you to patch devices regularly and contact us if you suspect unauthorized access.
9. International Transfers
VelociBridge is headquartered in the United States. When transferring data from other regions, we rely on Standard Contractual Clauses or comparable safeguards and process data consistent with this Policy.
10. Your Rights
Depending on applicable law, you may have the right to access, correct, delete, or export your data, object to or restrict processing, and withdraw consent. Submit requests via [email protected]; we may need to verify identity before responding.
11. Children
VelociBridge is not directed to children under 16, and we do not knowingly collect data from minors. If you believe a child provided personal data, contact us so we can delete it.
12. Contact
For privacy questions or rights requests, email [email protected] with “Privacy Request” in the subject line.